The following article is from the 2011 issue of WMA Reporter
Valhalla Mobilehome Club is a picture of tranquility with ponds that host ducks, fish and frogs. The community is nestled on Lake Washington with hundreds of mulberry trees that line the streets. This 240-site community is located on the outer edge of West Sacramento, California. A diverse group of active people, many of whom still work, call this 55+ community their home. WMA database files show that the community has been a consistent member of WMA since 1971!
Settings & Amenities
Valhalla is conveniently located right off Interstate 80 giving residents easy and quick access to wherever they want to go. Less than five minutes away from the Golden State’s Capitol allows community residents ample opportunity to enjoy tours of the Governor’s Mansion, Fort Sutter, shopping, fine dining and entertainment in the downtown area of Sacramento. If sports are more to your liking, the Minor League baseball team, the Sacramento River Cats, make their home across the Sacramento River at Raley Field in West Sacramento. Close proximity to gourmet supermarkets and restaurants (including the world famous Pheasant Club which has been family owned and operated for over 75 years) are also some of the reasons residents enjoy living in this community.
Among its many amenities, Valhalla offers its residents a spacious clubhouse with a newly remodeled kitchen with stainless steel appliances throughout, a sparkling pool and spa, restrooms with a dry sauna, billiard room and laundry facilities all conveniently located on site. Valhalla is a very active community which offers tantalizing breakfasts and potlucks on a monthly basis. Weekly card games, bingo, dominos and quilting are also scheduled. Visitors often see many of the residents having fun while playing Wii on the new 73” flat screen TV! There’s never a dull moment at Valhalla – there’s always something to do. Announcements of dance lessons, water aerobics, community events and gatherings such as hardy barbecues, tasty ice cream socials, dances, doughnut days, pizza parties, festive holiday dinners, elegant brunches, and pool parties can be found in the community’s top-notch newsletter.
Valhalla is under the professional management of HCA Management Company, LLC, while David White and his wife, Doreen Lowman-White are the on-site managers. With the assistance of two weekend relief managers and a groundskeeper, they quickly adapted and found themselves at home managing this community. The Whites have managed Valhalla for a short time, but they come with a wealth of knowledgeable experience having previously managed a 450-site community in Southern California that sat on 60 acres. They enjoy the support and working relationship with HCA Management Company, LLC. David and Doreen have found it easy to work in tandem with them with their philosophy of “Better Communities for Better Living.” They also enjoy and embrace the ability to attend WMA seminars which they feel help keep them updated on the latest laws, regulations and helpful management techniques and styles.
Philosophy & Approach
When asked to describe their personal management style, David and Doreen say they treat all residents with respect and kindness. They listen carefully to the residents so they can understand clearly what their needs are and how to best address them. David and Doreen feel that it is important that they plan the social events and the many other gatherings, but to attend them as well. “We feel this lets our residents know that we are there for them night and day.”
Without hesitation or a second thought, when asked to describe their working relationship with the owners and the management company, they said, “We are one big family.” “Never have we worked for a company who cares so much about their employees and their residents. They are a wonderful group of people to work for!” When it comes to describing their relationships with residents, the feeling is the same. “We have excellent relationships with our residents. They know they can come to us with their needs.”
And, how do they handle adversity? “We prefer all complaints be submitted in writing. This allows us to follow up with a proper response. When people come into my office and state that they have a problem, we explain to them that we don’t have problems at Valhalla! We have solutions.”